General Conditions of Letting

General Conditions of Letting

VACANZE ARCOBALENO SAS – Touristic Services – Registration of Camera di Commercio di Palermo n. 247173 – prot. CEW/26251/2004/CPA0196

1) RENTAL
Bookings are made on behalf of VACANZE ARCOBALENO SAS , or the owner of the property at the prices stated - VACANZE ARCOBALENO SAS – Trappeto (Palermo). These prices are based on market conditions applicable at the time in which the VACANZE ARCOBALENO website is created.

2) PAYMENTS - RENTAL VOUCHER
As soon as the holiday-maker receives the written confirmation of his/her booking, he/she must pay a deposit equal to 40% of the rental price. The payment of the remaining balance must be carried out as follows:
APARTMENTS/VILLAS: 50% 20 days before arrival, 50% when arrival (if not otherwise indicated);

B&B: at the arrival.

Upon receiving the full balance the holiday-maker will be sent his/her rental voucher. For bookings made less than 20 prior to the start of the rental period, the holiday-maker must immediately pay the total amount of the rental price.

3) MINIMUM RENTAL PERIOD – PRICES
The minimum rental period is generally one week, from Saturday to Saturday (if not otherwise indicated in the description of the property). In some specific cases, VACANZE ARCOBALENO reserves the right to accept only bookings for a minimum period of two weeks during July and August. The rental prices are per each accommodation and per week and are sub-divided according to the rental seasons as shown on the web pages.

4) ARRIVAL AND DEPARTURE
Unless otherwise indicated in the description of the property, arrival/departure must take place on Saturday at the following hours:
Arrival between 5 p.m. and 8 p.m.
Departure: before 10 a.m.

The exact time of arrival must be STRICTLY advised to VACANZE ARCOBALENO or at the owner, at the time of booking or subsequently thereof, so that the owner or his/her representative can meet the holiday-maker on the spot (in the event that the exact time of arrival is not previously advised the following arrival time will be advised to the owner: 6.30 p.m.); the owner or his/her representative will wait for the holiday-maker for no longer than one hour from the advised arrival time.
Each change to the arrival date and arrival time must be advised to VACANZE ARCOBALENO and be approved by VACANZE ARCOBALENO at least 3 days in advance. In the case of unavoidable delay on the day of arrival, the holiday-maker must call VACANZE ARCOBALENO Customer Service Dept. between 4 p.m. and 8 p.m. - Tel. +393388255493.
In the event that the owner or his/her representative are not available and it is not possible to advise the owner or his/her representative of a late arrival, in the event that the late arrival was not previously advised of or in the event that the owner cannot accept a late arrival, the holiday-maker alone is responsible for the cost of the overnight stay in a hotel. The owner or his/her representative who is then obliged to make an unplanned displacement to the property is entitled to claim from the holiday-maker the reimbursement of his/her expenses.

5) UPON ARRIVAL
On arrival the holiday-maker must present his rental voucher as well as his passport or identity card to the owner or his representative to enable them to proceed with their registration in accordance with Italian legal requirements.

6) SECURITY DEPOSIT
When the keys are handed over to the holiday-maker, the security deposit, as stipulated on the VACANZE ARCOBALENO web pages or in the description of the property must be paid, in cash and in EURO to the owner or his/her representative. Such amount will be refunded at the end of the holiday less any deduction made for damage caused to the property or for any additional costs that were not included in the rental price. THE OWNER OR HIS/HER REPRESENTATIVE CAN REFUSE ACCESS TO THE PROPERTY IF THE SECURITY DEPOSIT IS NOT HANDED OVER. The security deposit is not required when the payement is by credit card (VISA/MASTERCARD). If a security deposit is not indicated on the web pages or in the description of the property, no security deposit will be requested. The holiday-maker is nonetheless responsible for any losses or damages caused to the property or its contents during the holiday. In the event of any damages VACANZE ARCOBALENO reserves the right to charge the holiday-maker the relative amount. Should the holiday-maker decide to leave the property prematurely the owner or his representative is authorised to refund the deposit to the holiday-maker by post (less any deductions for damages or any additional expenses) and only after having checked the inventory and the property in question. VACANZE ARCOBALENO declines all responsibility in the event of a dispute between the holiday-maker and the owner regarding the deposit.

7) NUMBER OF PERSONS/SUBSTITUTIONS - PETS
Only those persons whose name appears on the Booking Form and whose presence has been registered with the authorities may use the property. The number of persons (adults and children) must not exceed the number of sleeping places indicated on the web pages. Any other exceptions are stated in the property description or on the web pages. The substitution of persons during the rental period is forbidden unless previously agreed upon with VACANZE ARCOBALENO.
Pets will be admitted in those properties where the respective symbols are shown or with owner according.
The holiday-maker is obliged to advise VACANZE ARCOBALENO at the time of booking if he/she is bringing any pets, stating the number and size as well. Any costs relative to pets is specified in the description of the property. It is compulsory that the holiday-maker supervise his/her pet(s) within the communal areas inside the property.

8) CLEANING
The properties will be handed over clean and tidy and in good working order. The holiday-maker is obliged to hand over to the owner or his/her representative the amount due, in EURO (if shown on the web pages or in the description of the property) for the cleaning of the property. This amount does not however include the cleaning of the kitchen corner/the kitchen/the kitchenette such as dirty dishes etc. or the removal of rubbish which are the holiday-maker’s responsibility. If this has not been done, the owner or his/her representative is obliged to charge an additional expense in addition to the amount due.
If no cleaning cost is foreseen, the holiday-maker must leave the property clean and tidy. If the property is not handed back in the above-mentioned condition, the holiday-maker must pay the owner or his/her representative on the spot the amount necessary for cleaning the property. If this should not occur, VACANZE ARCOBALENO reserves the right to request the above-mentioned amount within 14 days from the date in which the owner’s request is received.

9) EXTERNAL MAINTENANCE
The owner or his representative reserve the right to have free access to the property for essential maintenance purposes (garden, swimming-pool etc...).

10) ALTERATIONS - CANCELLATION CHARGES
For any alteration to the booking, or if the holiday-maker intends to transfer his/her booking to other persons, on condition that the accommodation and the period do not change, they must agreed with VACANZE ARCOBALENO. Cancellation of a booking, even if it is substituted by another one, the following penalties must be paid: 15% of the total rental price if the cancellation is made at least 60 days before the start of the rental period, 25% of the total rental price if the cancellation is made between 60 and 30 days before the start of the rental period, 50% of the total rental price if the cancellation is made between 30 and 20 days before the start of the rental period, 90% of the total rental price if the cancellation is made between 20 and 5 day before the start of the rental period, 100% of the total rental price if the cancellation is made between 5 and the day of arrival or in the case of no show / IN ADDITION TO ANY OTHER ADDITIONAL CHARGES.

11) RESPONSIBILITY
VACANZE ARCOBALENO has visited and checked each property. The descriptions appearing on the web pages are accurate and have been prepared in good faith. VACANZE ARCOBALENO, however, declines all responsibility for any modifications made by the owners without its knowledge, unless it is impossible to totally or partially fulfil the contract and that the holiday-maker will not accept the partial fulfilment of the contract. In the event of any problems, the holiday-maker undertakes to do his best to resolve or minimise them in order to avoid any prejudices that could result.
If the holiday-maker is unable to do this, he must immediately get in touch with VACANZE ARCOBALENO by telephone on the Saturday evening of his arrival (open from 4 p.m. to 8 p.m - Tel. +393388255493) or by no later than the following Monday evening, confirming his complaints in writing within 24 hours by fax (+390918788050) or by e-mail (customerservice@vacanzearcobaleno.it). The holiday-maker is obliged to give VACANZE ARCOBALENO the time necessary to resolve the problem. Should there be no written complaint supplied as above specified and without an explicit authorisation by VACANZE ARCOBALENO, the holiday-makers who leave their accommodation prematurely forfeit their rights for a refund of the rental price, unless there is a legal right for them to have cancelled. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.
If, for any reason beyond its control including force majeure, VACANZE ARCOBALENO has to cancel the booking made by the holiday-maker, VACANZE ARCOBALENO, in agreement with the holiday-maker, will offer the holiday-maker another property of equivalent standard, provided that VACANZE ARCOBALENO is able to provide this solution. If the price of the alternative property is less, the difference will be reimbursed to the holiday-maker by VACANZE ARCOBALENO.
In the event that an agreement cannot be reached, both parties can retract from the contract. VACANZE ARCOBALENO will reimburse the holiday-maker for the cost received for the rental period and any other reimbursements are excluded. Important information for all holiday-makers:
As you are aware, the properties that VACANZE ARCOBALENO offer are not official tourist structures, such as hotels, residences, etc. but private houses. Being such, they do not have standards or categories that are internationally recognised, indeed they reflect, in their architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that VACANZE ARCOBALENO offers: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. In order to live this experience in the right spirit, it is important not only that the holiday-maker accepts but also that he will be able to appreciate the differences in the properties VACANZE ARCOBALENO is proposing in comparison with those where he normally lives. For its part, VACANZE ARCOBALENO has carefully chosen such properties using a minimum and maximum quality range within which it believes that any European and indeed a citizen of the world can find total satisfaction. VACANZE ARCOBALENO cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints.

12) LAW AND JURISDICTION
In the event of controversies arising from the booking and the rental, the Palermo Law Court only can deal with the matter and Italian law only applies. Signing the booking form and making the booking implies that VACANZE ARCOBALENO’s General Letting Conditions have been understood and have thereby been accepted without reserve and without exception. If any of the conditions of this contract have become invalid or were invalid or if in this contract there should be a gap, the other conditions cannot be contested.